Mission

“The customer always at the center!” is our daily mantra, which is expressed in concrete actions such as:

 

Listening and understanding the customer’s needs
Check with our skills and experience
Evaluate and propose solutions “at best” of the most current technologies of proven testing,
optimizing costs – times – releases – ROI
Ensure quality SLAs

Solutions

Enterprise Content Management

It allows you to acquire, transform, distribute and manage content based on context to provide access on any device and accelerate business

Dynamic Case Management

It allows you to activate content and integrate it into business processes to increase efficiency, reduce errors and increase customer responsiveness

Intelligent Capture

Automate data entry from documents to reduce costs and speed up the document management process, transforming them into immediately available information

Digital Signature

It allows you to carry out business processes in a complete and legally valid way through the digital channel, eliminating the need to collect signatures and scan documents.

IT Security

Data Encryption: Protects structured and unstructured data while complying with regulatory compliance

Endpoint Protection: fight against malware with prevention and remediation features

Enterprise Asset Management

It allows you to optimize the management of key assets in order to increase reliability, improve predictive maintenance and ensure compliance with regulations

Professional services

Project

We develop customized software solutions to help our clients in their professional activities. Due to the differentiated skills in the field of information technology, we analyze the customer’s business reality to identify the technologies that best suit their needs.

The development activity is planned and implemented in modules, released as milestones, so as to give knowledge of the results and control in a short time of what is achieved. Each release always includes verification with the customer, to ensure correspondence with the initial and final requirements of the project.

Consulting

Our consultants, operating both at the customer’s premises and remotely, cover all the technological aspects related to the computerization of business processes, the creation of new systems and integrated solutions in the customer’s environment.

The areas of intervention include technological consultancy on architectures, platforms, data storage systems, big data, analytics, cloud, ERP management systems, Web application development, document management, Project Management.

Support

As part of the assistance and maintenance of solutions and systems, we offer our Customers a continuous verification of the performance of the systems, in order to optimize resources and processes, which is essential for identifying areas for improvement and implementing targeted interventions, eliminating inefficiency costs.

We guarantee immediate assistance and technical support by qualified personnel to our Customer. The service includes: Help Desk, Service Level Agreement (SLA) management, Application Maintenance Support (h24) with SLAs adapted to the needs.

Training

We offer professional training services, based both on the standard courses of the main vendors and on customized courses, designed ad hoc at the request of customers. The purpose of this activity is the enhancement of skills and competences to the demands of the market.

We make use of suitably equipped training rooms and carry out the training courses with the help of certified trainers.

References

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Needs

PCI-DSS regulatory compliance

Integration of previous DM systems

Enterprise-class best-of-breed ECM solution

SAP native integration

BEST’s Solution

EMC solution based on IBM Content Manager platform

PAN Encryption based on IBM Guardium platform

SAP integration based on IBM Content Collector

Business Benefit

Rapid Return On Investment

Increased Efficiency and Simplification

Highly responding to new business needs

RSI

Needs

Ensure the correct maintenance of the entire fleet of approximately 6000 equipment at the service of radio and television production

Issuance of work orders and their correct execution

Planning of maintenance personnel

BEST’s Solution

Integrated design of the business processes

Adoption of the Datastream solution then merged into the Infor EAM (Enterprise Asset Management) Platform

Business Benefit

Quick return on investment

Increased operational reliability, improved predictive maintenance, compliance with industry regulations.

A “return to origins” is unthinkable (“RSI dixit”)

Easy extension to Space Management with Infor OpenCad add-on module

Technologies

Who we are

BEST as Business Engineering and Software Technologies: it wants to be the expression and testimony of an activity always oriented on the basis of new technologies that facilitate access to information technology for the ever increasing users.

 

  • 1998: Born with the statute of SA, founded by Edith Menzi for her formative soul and Alberto Paioni for her design, all in the specific field of applied information technology. Edith Menzi had a great experience as a teacher trained at the University of Zurich and a deep knowledge of the Microsoft Office world, Alberto Paioni, immediately after graduating from the Federal Polytechnic of Zurich (Industrial Processes at ETH, and Business Management in ‘just born BWI, Betriebswissenschaftliches Institut) could boast 8 years of activity at IBM in Zurich and Lugano and 4 years at DEC, Digital Equipment Corporation, which had commissioned him to found its headquarters in Ticino.
  • 2003: The assignment by IBM as a consultant for a large project in the Lotus Notes area then led the Company to establish itself both in the field of Training and in that of Application Projects on the basis of proven platforms such as Lotus Notes.
  • 2008: Two important Maintenance management projects carried out at a major pharmaceutical company and at our RSI also extended the field of application to this sector, to which was added an interesting outlet in Facility Management. Partner in this sector is Infor
  • 2013: The Company specializes in document management through IBM systems and solutions equipped with encryption systems, digital signature, legal archive and Data Capture. As part of a specific project, PCI-DSS (Payment Card Industry Data Security Standard) compliance was successfully completed
  • 2016: Acquires the qualification of IBM Business Partner for Switzerland mainly focused on the issues of Enterprise Content Management.
  • 2017: The organization’s growth process continues through significant investments in the technical delivery structure

Contacts

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Or send us a request for information via email to allow us to give you timely and precise advice on your need.

It will be our pleasure to contact you as soon as possible

Adress

Via Violino, 1
6928 Manno CH

Office hours

Mon – Fri: 8.30 – 18.00
Sat – Sun: Closed

Phone

Tel. +41 91 612 2000
Fax +41 91 612 2009