“The customer always at the center!” is our daily mantra, which is expressed in concrete actions such as:


Listening and understanding the customer’s needs
Check with our skills and experience
Evaluate and propose solutions “at best” of the most current technologies of proven testing,
optimizing costs – times – releases – ROI
Ensure quality SLAs


Enterprise Content Management

It allows you to acquire, transform, distribute and manage content based on context to provide access on any device and accelerate business

Dynamic Case Management

It allows you to activate content and integrate it into business processes to increase efficiency, reduce errors and increase customer responsiveness

Intelligent Capture

Automate data entry from documents to reduce costs and speed up the document management process, transforming them into immediately available information

Digital Signature

It allows you to carry out business processes in a complete and legally valid way through the digital channel, eliminating the need to collect signatures and scan documents.

IT Security

Data Encryption: Protects structured and unstructured data while complying with regulatory compliance

Endpoint Protection: fight against malware with prevention and remediation features

Enterprise Asset Management

It allows you to optimize the management of key assets in order to increase reliability, improve predictive maintenance and ensure compliance with regulations

Professional services



Who we are

BEST as Business Engineering and Software Technologies: it wants to be the expression and testimony of an activity always oriented on the basis of new technologies that facilitate access to information technology for the ever increasing users.


  • 1998: Born with the statute of SA, founded by Edith Menzi for her formative soul and Alberto Paioni for her design, all in the specific field of applied information technology. Edith Menzi had a great experience as a teacher trained at the University of Zurich and a deep knowledge of the Microsoft Office world, Alberto Paioni, immediately after graduating from the Federal Polytechnic of Zurich (Industrial Processes at ETH, and Business Management in ‘just born BWI, Betriebswissenschaftliches Institut) could boast 8 years of activity at IBM in Zurich and Lugano and 4 years at DEC, Digital Equipment Corporation, which had commissioned him to found its headquarters in Ticino.
  • 2003: The assignment by IBM as a consultant for a large project in the Lotus Notes area then led the Company to establish itself both in the field of Training and in that of Application Projects on the basis of proven platforms such as Lotus Notes.
  • 2008: Two important Maintenance management projects carried out at a major pharmaceutical company and at our RSI also extended the field of application to this sector, to which was added an interesting outlet in Facility Management. Partner in this sector is Infor
  • 2013: The Company specializes in document management through IBM systems and solutions equipped with encryption systems, digital signature, legal archive and Data Capture. As part of a specific project, PCI-DSS (Payment Card Industry Data Security Standard) compliance was successfully completed
  • 2016: Acquires the qualification of IBM Business Partner for Switzerland mainly focused on the issues of Enterprise Content Management.
  • 2017: The organization’s growth process continues through significant investments in the technical delivery structure


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Via Violino, 1
6928 Manno CH

Office hours

Mon – Fri: 8.30 – 18.00
Sat – Sun: Closed


Tel. +41 91 612 2000
Fax +41 91 612 2009